Shipping policy

Last updated: October 15, 2026

This Shipping Policy applies to orders placed on sonnelo.com, the Sonnelo online store, operated by MAMITO LLC.

1. Shipping destinations

We currently ship mainly to the United States. The destinations available are shown at checkout. If a destination cannot be selected at checkout, we do not currently ship there.

2. Order processing

Once your payment is confirmed, your order is processed and prepared for shipping. Processing times may vary depending on order volume, product availability, holidays or other operational factors. When your order ships, you will receive a shipping confirmation by email.

3. Delivery times

The estimated delivery time is shown at checkout and in your confirmation emails. Delivery times are estimates; delays can be caused by high order volume, carriers, customs or logistics procedures, holidays, weather or other circumstances beyond our reasonable control.

If we cannot ship your order within the time stated (or within 30 days if no time was stated), we will notify you and give you the option to cancel your order for a full refund.

4. Shipping costs

Shipping is free on all orders. The total amount of your order is shown at checkout before you confirm your purchase.

5. Tracking

Once your order has shipped, you will receive an email with tracking information when tracking is available. In some cases, it can take a few days for tracking information to update.

6. Incorrect or incomplete address

You are responsible for providing a correct and complete shipping address. If you notice a mistake, contact us as soon as possible at mamito.company@gmail.com. We will do our best to update the address before shipping, but we cannot guarantee it if the order has already been processed or handed to the carrier.

7. Undelivered or returned packages

If a package is returned to us because of a wrong or incomplete address, a refused delivery, a package not picked up, or if delivery was impossible, please contact us. Reshipping may cost extra in some cases; we will tell you the cost before going ahead.

8. Late deliveries

If your order has not arrived within the estimated delivery time, contact us at mamito.company@gmail.com with your order number, the name on the order and the email used for your purchase. We will check the status of your shipment and contact the carrier if needed.

9. Damaged or wrong products

Please check your order as soon as you receive it. If you receive a damaged, defective or wrong product, contact us as soon as possible at mamito.company@gmail.com with your order number, a short description and photos or a video. We will review your request and tell you the solution that applies.

10. Lost packages

If you think your package has been lost, contact us at mamito.company@gmail.com. We will check the status of your shipment with the carrier. A delayed package is not automatically considered lost.

11. Contact

MAMITO LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: mamito.company@gmail.com
Phone: +1 (505) 305-7271
Website: sonnelo.com