Refund policy

Last updated: October 15, 2026

This Refund Policy applies to orders placed on sonnelo.com, the Sonnelo online store, operated by MAMITO LLC.

1. 60-day satisfaction guarantee

If you are not satisfied with your Sonnelo pillow, you can request a return and refund within 60 days of receiving your order.

To be eligible, the following conditions must be met:

  • the return request is made within 60 days of delivery;
  • the product is clean and dry (the pillow and its cover are machine washable);
  • the product has no stains, odors or damage;
  • the product is returned with all the parts and accessories it came with;
  • the product is packed properly to avoid damage in transit;
  • the return can be matched to your purchase with an order number or other proof of purchase.

Return shipping costs are paid by the customer, unless the product is defective, damaged, not as described or different from what you ordered.

The refund is issued once the returned product has been received and inspected. Processing usually takes 7–14 business days after we receive and inspect the return. Refunds are made to the original payment method.

2. Partial refund without return

In some cases, Sonnelo may offer a partial refund without asking you to send the product back. Depending on the case, this offer may be up to 30% of the purchase price. This option is offered at our sole discretion after reviewing your request; it is not an automatic right and does not limit your other rights.

3. Defective, damaged or wrong products

If your product arrives defective, damaged, not as described or different from what you ordered, please contact us as soon as possible at mamito.company@gmail.com with:

  • your order number;
  • the email address used for your purchase;
  • a short description of the problem;
  • clear photos or a video of the product, and of the package if needed.

After reviewing your request, we may offer a replacement, a return, a refund or another appropriate solution. If the product is confirmed to be defective, damaged, not as described or wrong, we cover reasonable return shipping costs.

4. How to request a return

First contact our customer service at mamito.company@gmail.com with your order number, your full name, the email used for your purchase, the reason for your request, and photos or a video if there is a problem with the product.

We will then send you return instructions. Please do not send the product back before receiving these instructions, so that your package can be matched to your order without delay.

5. Return address

The return address is sent by email once your request has been reviewed. Please only use the address given by our customer service. We recommend using a tracked shipping service, keeping your receipt and tracking number, and packing the product carefully. Packages sent with postage due will not be accepted without our prior approval.

6. Order cancellation

You can ask to cancel your order by contacting us at mamito.company@gmail.com as soon as possible. If the order has not been processed or shipped yet, we will cancel it and refund you in full. If it has already shipped, the return process above applies.

7. Contact

MAMITO LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Email: mamito.company@gmail.com
Phone: +1 (505) 305-7271
Website: sonnelo.com